963jl Privacy Policy

1. Introduction

963jl ("963jl," "we," "us," or "our") operates the online casino and sports betting platform accessible at 963jl.net and its associated interfaces. We are committed to protecting the privacy and personal data of every Filipino player who registers and uses the 963jl platform.

This Privacy Policy ("Policy") is intended to inform you — our registered player or site visitor — about the categories of personal information we collect, the purposes for which we process that information, how long we retain it, with whom we share it, and what rights you hold with respect to your personal data under applicable Philippine law.

963jl operates in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Our data processing activities are also subject to the requirements of PAGCOR, the Philippine Amusement and Gaming Corporation, which oversees our gaming operations.

2. Personal Data We Collect

963jl collects personal data that is necessary for the operation of a licensed online gambling platform. The categories of personal data we collect include, but are not limited to, the following:

2.1 Identity & Contact Data

• Full legal name as it appears on a Philippine government-issued identification document.
• Date of birth (used for age verification — you must be 21 or older).
• Registered Philippine mobile number (Smart, Globe, or DITO).
• Email address.
• Residential address in the Philippines.
• Government-issued identification document number (e.g., PhilSys ID, UMID, passport, driver's licence, PRC ID).

2.2 Financial Data

• GCash or Maya mobile wallet number associated with your account.
• BPI, BDO, UnionBank, or other Philippine bank account details used for deposits or withdrawals.
• Transaction history, including deposit amounts, withdrawal amounts, and dates.
• USDT TRC20 wallet address, where applicable.

2.3 Gaming & Behavioural Data

• Game history, bet amounts, wager outcomes, and session durations.
• Sports betting selections, markets wagered, and odds accepted.
• Bonus and promotion usage history.
• Responsible gaming settings, including deposit limits and self-exclusion requests.

2.4 Technical & Device Data

• IP address and approximate geolocation at the time of login and transaction.
• Device type, operating system, and browser type.
• Session timestamps and login activity logs.
• Cookies and similar tracking technology data (see Section 7).

2.5 Communications Data

• Records of your communications with 963jl's customer support team, including live chat transcripts and email correspondence.
• Records of any complaints, dispute submissions, or responsible gaming requests.

3. How We Collect Your Data

963jl collects personal data through the following means:

• Direct registration: Information you provide when creating a 963jl account, completing KYC verification, or updating your profile.
• Platform activity: Data generated automatically as you use 963jl's games, sportsbook, and cashier features.
• Payment processors: Transaction data received from GCash, Maya, BPI, BDO, and other payment partners when you deposit or withdraw funds.
• Customer support interactions: Information shared during live chat conversations, email exchanges, or support ticket submissions.
• Cookies and similar technologies: Automatically collected technical data when you visit or use the 963jl website or mobile interface (see Section 7).
• Identity verification providers: Data received from third-party KYC and identity verification services engaged by 963jl to verify your identity documents.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act 10173), 963jl processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil the services described in the 963jl Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation: Processing required for compliance with PAGCOR licensing requirements, Philippine AML laws, National Privacy Commission directives, and other applicable regulations.
• Consent: Where processing is not required by law or contract, 963jl will request your explicit consent. You may withdraw consent at any time, though this may affect the availability of certain features.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of 963jl's services — where those interests are not overridden by your rights and interests.

5. How We Use Your Personal Data

963jl uses the personal data we collect for the following purposes:

• To create and manage your 963jl account and verify your identity and age (21+).
• To process deposits, withdrawals, and associated GCash, Maya, or bank transactions in PHP.
• To deliver casino games, sports betting services, bingo, Fortune Bingo, and arcade games through the 963jl platform.
• To comply with PAGCOR licensing requirements, AML regulations, and reporting obligations to Philippine authorities.
• To prevent fraud, account takeovers, bonus abuse, and other prohibited conduct described in the 963jl Terms & Conditions.
• To monitor player activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To respond to your inquiries through 963jl's 24/7 Filipino customer support team.
• To send you account-related notifications, including transaction confirmations, OTP messages, and security alerts — via your registered Philippine mobile number or email address.
• To send promotional communications where you have opted in to receive such communications, including information about bonuses and new game releases.
• To improve 963jl's platform, user interface, and game offering based on aggregated usage analytics.

6. Data Sharing & Third-Party Disclosure

963jl does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only as necessary and under appropriate data protection agreements:

6.1 Regulatory Authorities

963jl is legally required to share certain player data with PAGCOR and other competent Philippine government authorities, including the Anti-Money Laundering Council (AMLC), upon lawful request or as part of our ongoing regulatory reporting obligations.

6.2 Payment Service Providers

Transaction data necessary to process deposits and withdrawals is shared with payment partners including GCash (G-Xchange Inc.), Maya (PayMaya Philippines Inc.), BPI, BDO Unibank, UnionBank of the Philippines, and other payment processors. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

6.3 Identity Verification Providers

963jl engages third-party KYC and identity verification service providers to validate player-submitted identity documents during the KYC process. These providers process your identity data solely for verification purposes under data processing agreements with 963jl.

6.4 Technology & Platform Providers

Game providers such as JILI, Pragmatic Play, PG Soft, and others may receive limited technical data necessary to deliver their games within the 963jl platform. This data does not include your full identity profile or financial data beyond what is technically necessary for game delivery.

6.5 Legal Proceedings

963jl may disclose personal data to courts, law enforcement agencies, or other competent authorities where required by applicable Philippine law or court order.

7. Cookies & Tracking Technologies

963jl uses cookies and similar technologies (local storage, session tokens, pixel tags) on its website and mobile interface. These technologies serve the following functions:

• Strictly necessary cookies: Required for the basic operation of the 963jl platform, including session authentication, login state management, and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings, game lobby filters, and display preferences, to personalise your 963jl experience.
• Analytics cookies: Used to collect aggregated data about platform usage, page performance, and navigation patterns to improve 963jl's services. No individually identifiable data is extracted from analytics processing.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You may control non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 963jl platform.

8. Data Retention

963jl retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes. Specific retention periods include:

• Active account data: Retained for the duration of your active 963jl account relationship.
• Post-closure data: Following account closure, 963jl retains transaction records, KYC documents, and account history for a minimum of five (5) years as required by PAGCOR and Philippine AML regulations.
• Customer support records: Retained for a minimum of three (3) years from the date of the last interaction.
• Technical logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 963jl's data lifecycle management procedures.

9. Data Security

963jl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transmission of all data between your device and 963jl's servers over encrypted TLS connections.
• Encrypted storage of sensitive personal and financial data within 963jl's systems.
• Two-factor authentication (OTP via Philippine mobile number) available to all registered players to protect account access.
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular security assessments and monitoring of 963jl's systems and infrastructure.

While 963jl employs industry-standard security measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to adversely affect your rights, 963jl will notify affected players and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights with respect to your personal data held by 963jl:

• Right to be informed: The right to know what personal data 963jl holds about you, the purposes for which it is processed, and with whom it is shared.
• Right of access: The right to request a copy of the personal data 963jl holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure (right to be forgotten): The right to request deletion of your personal data where processing is no longer necessary — subject to overriding legal retention obligations.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
• Right to object: The right to object to processing of your personal data for direct marketing purposes at any time.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, contact 963jl's Data Privacy Officer through our customer support channels. We will respond to all verified data subject requests within fifteen (15) working days of receipt, or within any extended period permitted under applicable law.

11. Children's Privacy

963jl's online casino and sports betting services are strictly restricted to individuals who are twenty-one (21) years of age or older, in compliance with PAGCOR regulations. 963jl does not knowingly collect or process personal data from individuals under 21 years of age.

If 963jl discovers that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, the data will be deleted, and any funds in the account will be handled in accordance with applicable PAGCOR guidelines. If you believe that a minor has registered a 963jl account, please contact our support team immediately.

12. Changes to This Privacy Policy

963jl reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable Philippine law, NPC guidelines, PAGCOR requirements, or 963jl's data processing practices. All updates will be published on this page with a revised "Last Updated" date at the top of the Policy.

Where changes are material, 963jl will notify registered players via their registered email address or through an in-platform notification displayed upon the next login following the update. We encourage you to review this Policy periodically to remain informed about how 963jl protects your personal data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, wish to exercise your data subject rights, or want to report a potential privacy concern, please contact 963jl through the following channels:

• Data Privacy Officer — 963jl: Reachable through our customer support team, specifically for DPA-related requests.
• Live Chat: Available 24/7 on the 963jl website — staffed by Filipino-speaking support agents.
• Email: [email protected]

For complaints that cannot be resolved through 963jl's internal process, you may file a complaint directly with the National Privacy Commission of the Philippines at privacy.gov.ph (for reference only — not a hyperlink).